Returns and Exchanges

RETURNS

The consumer benefits from a seven-day period from the date of receipt of the goods to return the item for exchange or refund at no extra cost, except for shipping. Beyond this seven day period we do not accept returns for change of mind.

Cash on delivery (COD) returns or postage paid by consignee returns will be refused. The goods must be returned to us in as-new unused condition, in its original packaging, and in perfect condition. Returns that do not meet these criteria will not be refunded and remain available to the consumer to collect from our warehouse for a period of 6 months.

To request a return, contact us specifying the order number, the reference(s) and reason for the return; thus we can send you a return number.

If you have any concerns with your new bike, the first step is to reach out to us directly at info@firstworldproblems.au and we will do our best to resolve your problem with the right advice.